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Continuous Improvement Specialist

Dashen Bank
2 days ago
On-site
Addis Ababa, Ethiopia

Vacancy Details

Vacancy Number: DB_EX/HO/083/26
Vacancy Posting End Date: 09/07/2026

Job Summary

  • Continuous Improvement Specialist is responsible for identifying and implementing initiatives aimed at enhancing the Bank processes, efficiency, and overall performance. The role involves monitor the progress and outcomes of continuous improvement projects, tracking key performance indicators to assess their impact on efficiency, productivity, and customer satisfaction. In addition, the role holder is responsible for collaborating with various work unit (stakeholders) to drive innovation and excellence.

Academic and Professional Qualifications

  • Bachelor’s Degree in Business Administration, Marketing Management, Management or related discipline.
  • Master's Degree in Business Administration, Marketing Management, Management is an added advantage.

Experience

  • Minimum of six (6) years relevant experience

Functional/Technical Competencies

  • Problem solving: Ability to identify, analyse, and resolve issues, challenges, or bottlenecks in improvement initiatives in an effective and organized manner. It requires critical thinking, analytical capability, creativity, and effective decision-making skills.
  • Data analysis and interpretation: ability to collect, process, and analyze data to identify trends, patterns, and insights that inform decision making and drive process improvements
  • Process improvement frameworks knowledge: Knowledge of methodologies such as Lean, Six Sigma, and Kaizen to drive continuous improvement efforts.  
  • Root cause analysis: ability to systematically identify the underlying reasons behind problems or issues within the Bank, allowing for targeted and effective solutions to be developed.

Behavioral Competencies

  • Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.
  • Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
  • Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
  • Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
  • Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
  • Continuous Improvement: Commitment to always finding ways to do things better.
  • Agility: Ability to move quickly and easily.
  • Responsiveness: Ability to adapt to change and meet new demands quickly.
  • Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
  • Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
  • Empathy: Understand and share the feelings, perspectives and experiences of customers.
  • Data driven: Consistently utilizing data to drive work and make informed decisions.
  • Respect: is the glue that holds teams, organizations, customers together.
  • Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
  • Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
  • Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

  • Head Office, Addis Ababa

How To Apply

In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1953&company=dashenbank

For Any Enquiry or Support Request

  • 011-5-18-03-54
  • 011-5-18-03-55
  • 011-5-18-09-18