Manager Enterprise Operations-Service Fulfilment & Assurance ( Internal/External)

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In less than five years, we have grown to serve over 15 million 90 days active customers, with our network now reaching 60% of Ethiopia’s population; a testament to our bold vision and trusted partnerships.

Guided by our core values of Customer Obsession, Innovation, Integrity, and Get It Done Together, we are building a dynamic, inclusive, and empowering workplace. We believe our greatest strength lies in our people. That is why, for three consecutive years, we have proudly earned the Top Employer Award. In addition, we have received the African Top Employer recognition for the first time, reflecting our unwavering commitment to fostering a supportive, innovative, and inclusive work environment.

Join Safaricom Ethiopia and be part of a team shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Role purpose: 

The position holder shall Develop and maintain end to end Technical Solutions that enable Safaricom to achieve its mission, vision and values systematically through effective facilitation across multiple technical and commercial stakeholders and the development of end to end technical solution architecture artefacts that guide the successful delivery of products and services and technology enablers. 

The main duties are:

• Lead technical delivery teams through effective translation of business requirements into technical solution designs and scope of work

• Work with commercial and technical stakeholders throughout the SDLC/PDLC to ensure common understanding of needs, current and future capability as well as associated compromises.

• Develop the required solution artefacts that implementation teams and commercial stakeholders will use in the delivery of their respective scope

• Oversee key deliverables and activities to ensure that implementation is in line with the solution design

• Maintain all architecture and design artefacts to ensure that future solutions are consistent and re-used effectively.

• Work with teams to ensure that all technical and commercial compromises are dealt with I a way that minimizes technical debt whilst maintaining BAU delivery.

Key accountabilities and decision ownership: 

Leadership:

• Lead the development of end to end solution designs

• Partner with senior commercial and technical stakeholders to ensure effective prioritisation of initiatives

• Oversee implementation of implementation to ensure conformance to design and requirements

Engagement:

• Partner with commercial stakeholders

• Clear communication of solution design, risks, quantified technical debt and alternative approaches

Implementation Support:

• Translation of business requirements into practical, achievable and effective solutions.

• Development of solutions that consider industry and domain best practices

• Development of solutions that align to Vodacom, Vodafone and Safaricom best practices and governance requirements (e.g. Security, ISO, SOX compliance)

• Development of clear solution architecture artefacts that aid delivery teams in understanding integration needs, functionality requirements, capacity plans and associated ongoing support.

• Regular reviews of technical deliverables (incl. functional specs, manuals, test cases, delivery timelines, technical issues) to ensure adherence to the solution design.

Key performance indicators:

Time to Market : The solution architecture function must adhere to strict delivery timelines and all artefacts must be delivered on time and in full in 90% of all projects.  

Continual Support – Stakeholder feedback will be important to ensure that commercial teams are delivered the best possible product or service based on current capabilities, while technical teams must be clear on roles and responsibilities as well as the technical requirements to deliver the required products and services. Positive feedback is required from all commercial and technical stakeholders on all projects.

Core competencies, knowledge and experience:

Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction 

• Identifies people’s needs, interests and motives to be able to influence the decisions they make 

• Communicates simply to excite and engage people 

• Pro-actively adapts own style and approach to build rapport, and work with others more effectively 

• Builds and maintains strong relationships and networks

• Able to work effectively across commercial, technology and related domains such as legal and regulatory, supply chain.

• Operational Excellence

• Focuses on achieving maximum performance and driving continuous improvement 

• Thinks about processes and problems cross-functionally and end-to-end 

• Uses knowledge of products, technology, process, systems and policy to solve problems

• Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems 

• Takes risks and pushes what is possible 

• Experiments with unorthodox approaches

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust 

• Balances current and future needs 

• Thinks and acts like an owner of the business 

• Acts in line with legal, regulatory, professional and ethical standards

Working With Change

• Responds flexibly to changing situations 

• Manages the business and people aspects of change to drive performance

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit Schedules activity and identifies resource needs, dependencies and synergies   

• Evaluates progress, mitigates risks and addresses issues

• Functional Competencies:

• Architecture and Design

• Translates business and customer requirements into technology requirements 

• Defines architecture and design of systems and solutions to meet current and future business needs

• Service and solution development 

• Develops systems, services and solutions to agreed specifications

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• Implementation and integration 

• Installs, configures, integrates and optimises systems, services and solutions

System, Service and Information Security

• Implements best practice security measures to ensure the integrity and continuity of systems, services and information  Monitors security compliance

Optimisation

• Monitors systems and services to identify performance issues 

• Diagnoses problems to clarify faults and recommend solutions 

• Restores systems and services to normal operation 

• Performs routine and non-routine maintenance to keep systems and services running   

• Takes action to prevent and minimise the impact of incidents, and improve reliability

Working with partners

Works effectively with suppliers and partners to influence their plans and maximise value delivery from the relationship.

Must have technical / professional qualifications: 

• Degree in Science/computer science/Engineering/Business related. 

• Certification in TOGAF Certified Enterprise Architect  and Certification in Agile Project Management will be an added advantage

• At least 4 years of broad technical background inclusive of databases, applications, Infrastructure, cloud, development , enterprise architecture, solutions architecture and system design experience

• At least 2 years experience as a developer, systems engineer or delivery lead

• A methodical approach with proven experience designing and delivering complex technical roadmaps

• Understanding of working with 3rd party suppliers

• Strong business acumen and mindset

• Ability to persuade stakeholders and to champion effective techniques through delivery

• Ability to drive initiatives without any formal authority in an ambiguous environment

• Ability to guide/teach others in architecture principles

• Working knowledge of all Technical domains in telecoms including VAS, Charging, CRM and Digital Services

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.