ICLA Social Support

Role and Responsibilities

The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community.

Generic Responsibilities

• Ensure adherence to NRC policies and donor requirements in daily tasks 

• Share feedback with supervisors on challenges encountered during activities 

• Cooperate with relevant partners and local authorities as directed by supervisors 

• Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action 

• Assist in identifying and registering beneficiaries as instructed by ICLA staff 

• Demonstrate commitment to NRC’s mission, vision, and values

Specific responsibilities:

• Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer.

• Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers.

• Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets.

• Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed.

• Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer.

• Maintain organized records of documents, meeting notes, and routine letters as instructed by the ICLA Officer.

• Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks.

• Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.

• Any other task relevant to the position as requested by the line manager.

Generic professional competencies

• Grade 12/diploma and above 

• Basic communication and interpersonal skills

• Ability to follow instructions, organize tasks, and meet deadlines 

Context-related skills, knowledge, and experience

• Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset 

• Basic experience interacting with community members and local authorities is an asset 

• Basic administrative and record-keeping skills 

• Fluency in English and local language skills will be considered an asset

Personal Qualities: 

• Good interpersonal skills

• Ability to work as part of a team

• Willingness to learn and follow guidance

• Flexible and adaptable

• Basic communication skills

• Positive and respectful attitude

Behavioural competencies

• Working cooperatively with others and building positive working relationships

• Communicating in a clear and respectful manner