Enterprise Systems & Sales Operations Specialist (Internal/External)

Description

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

Role purpose: The Enterprise Systems & Sales Operations Specialist is responsible for managing and optimizing enterprise business systems, billing processes, internal SIM/device management, and automation of enterprise sales platforms. The role ensures seamless integration between sales operations, system platforms, and billing environments to enable efficient service delivery, operational excellence, and revenue assurance.

 

Responsibilities

KEY ACCOUNTABILITIES AND DECISION OWNERSHIP: 

1. Enterprise System Management 

• Support stability, performance, and continuous improvement of enterprise sales and operational systems

 • Work with IT teams on system enhancements, configurations, and minor upgrades 

• Ensure systems support end-to-end business processes across sales, product, billing, and operations 

• Monitor system performance and resolve or escalate operational incidents 

• Support testing, validation, and rollout of system enhancements

 2. Billing & Revenue Operations Management

• Support accurate billing, invoicing, and revenue recognition processes 

•  Coordinate billing configurations with finance, IT, and billing teams 

• Resolve billing discrepancies affecting enterprise customers 

• Support automation and improvement of billing workflows and reporting 

• Ensure data accuracy across billing and revenue systems 

3. Internal SIM & Device Management 

• Manage lifecycle of enterprise SIMs, devices, and operational assets 

• Maintain accurate inventory and tracking records 

• Coordinate provisioning, activation, and decommissioning processes 

• Support internal requests and issue resolution 

4. Sales System Automation 

• Support CRM, pipeline, and order management automation initiatives 

• Assist in system enhancements to improve sales efficiency 

• Participate in digital transformation initiatives

 • Support testing, documentation, and rollout of automation tools 

5. Sales Operations Support 

• Provide system and operational support to enterprise sales teams 

• Support order management and service provisioning coordination

 • Ensure timely execution of sales operational workflows 

• Coordinate issue resolution across sales, product, billing, and technical teams

6. Process Improvement & Governance 

• Support standard operating procedures (SOPs)development and process documentation • Ensure compliance with governance, financial controls, and operational standards 

• Identify inefficiencies and support automation initiatives • Maintain operational knowledge documentation

 • Ensure adherence to internal governance, financial controls, and operational standards 

• Identify process inefficiencies and contribute to automation or simplification initiatives

 • Support documentation and knowledge management for operational processes and system workflows

KEY PERFORMANCE INDICATORS (KPIS)

• Enterprise system availability and performance

 • Billing accuracy and reduction of disputes 

• Sales process automation adoption

 • Operational efficiency improvements • Internal onboarding SLA being met 

• Reduction in manual processes

CORE COMPETENCIES, KNOWLEDGE AND EXPERIENCE: 

Business Competencies: 

• Practical innovation and problem-solving in operational environments 

• Strong understanding of business and commercial impact 

• Adaptability in dynamic and changing environments 

• Structured execution of tasks and initiatives 

• Continuous improvement mindset

 Creativity and Innovation

 • Identifies opportunities to improve efficiency and simplify processes 

• Supports automation and system enhancement initiatives 

• Translates business needs into practical solutions 

• Contributes to improvement of tools, reporting, and workflow

 Business Know how

 • Applies practical problem-solving to enterprise business and operational challenges 

• Understands core business processes and their commercial and operational impact 

• Adapts effectively to changing priorities in dynamic environments 

• Supports structured execution of projects and initiatives within defined plans and timelines 

Working with Change

 • Adapts to changing priorities and system updates 

• Supports implementation of new systems and processes 

• Maintains performance in dynamic environments

 • Supports communication of operational impacts 

• Identifies risks and supports mitigation 

Project and Program Management 

• Supports delivery of assigned workstreams within scope and timelines

 • Coordinates cross-functional activities 

• Tracks progress and escalate risks or delays 

• Supports reporting and documentation of project activities

Functional Competencies: 

• CRM and enterprise sales systems (hands-on use)

 • Telecom billing and revenue processes 

• Sales operations and workflow execution 

• Process automation and system efficiency improvements 

• Order management and bid/tender support 

• Data analysis and reporting (Excel / basic BI tools)

 • Basic system integration understanding 

• Customer experience support through operational accuracy

Qualifications

Must have technical / professional qualifications: 

• Bachelor’s degree in information systems, Telecommunications, Business Administration, or related field 

• At least 2 years’ experience in enterprise operations, telecom systems, sales operations, or billing environments 

• Experience with CRM systems and enterprise tools

 • Working knowledge of telecom billing and revenue processes 

• Experience in sales operations and workflow management 

• Strong Excel and basic BI reporting skills 

• Exposure to process automation tools and workflows 

• Understanding of enterprise sales processes and order management 

Desired 

• Telecom or enterprise B2B experience

 • Exposure to full sales order lifecycle (request to delivery) 

• Experience in billing assurance or revenue controls 

• Exposure to digital transformation initiatives 

• Familiarity with workflow automation tools 

• Basic understanding of API/system integrations 

• Experience handling large datasets and operational insights 

• Project support experience in cross-functional environments

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.