Enterprise Advisor - NOA

1. Introduction

About Better Work

We mobilize global brands, governments, factory owners and workers to improve working conditions, drive competitiveness and create a more equitable, more prosperous world.

The Power of Convening

As a partnership between the UN’s International Labour Organization and the World Bank Group’s International Finance Corporation, we know how to bring diverse groups together to create positive action that improves working conditions while stimulating productivity and competitiveness.

A Proven Approach

We create lasting, measurable change by empowering factories to improve the working conditions in their facilities. Our assessments are the global gold standard for rigour and integrity. Our training programmes and advisory services change attitudes as well as behaviours.

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National Action/ Global Influence

Through our comprehensive, university-led research, and by sharing best practices from our on-the-ground experience, we can shape the agenda well beyond the countries in which we work, influencing governments, brands and policymakers to make improving working conditions a top priority.

Purpose

Our work and research have demonstrated – to employers, unions, global brands and governments – that improving working conditions and defending workers' rights benefit all of us. We’ve improved the lives of more than 3 million workers, and millions more family members, while enhancing the profitability of their employers. There is no trade-off between better work and better business.

For more information about Better Work, please see www.betterwork.org.

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Better Work Ethiopia

Better Work Ethiopia, as a component of the Advancing Decent Work and Industrialisation in Ethiopia Programme, aims to improve working conditions in the nascent apparel sector in Ethiopia. While this growing sector presents opportunities for business, industrialization, job creation, and inclusive economic growth, a concerted effort by various actors is required to realize this potential. This project is part of the ILO's comprehensive sectoral intervention to advance decent work and inclusive industrialization in Ethiopia. This will be achieved through interventions at the factory, sectoral, and national levels to improve worker well-being and enhance industry productivity and competitiveness.

Better Work Ethiopia will focus, through its Core Services delivery model of assessment, advisory, and training work, on improved compliance with labour standards. It will partner with factories to improve working conditions by providing practical assistance that helps workers and employers in the workplace engage and cooperate effectively, self-diagnose, and fix problems themselves. Better Work will also work with leading brands, retailers, and manufacturers to harness their commercial influence to stimulate further improvements.

2. Reporting lines

The position will work under the direct supervision of the Better Work Enterprise Advisor Team Leader in Addis Ababa and the Programme Manager of the ONE ILO Siraye programme.

3. Main duties and responsibilities

To provide integrated enterprise advisory services that support sustainable improvements in labour compliance, enterprise performance, productivity, competitiveness, and responsible business practices. The incumbent will conduct enterprise assessments, deliver training and coaching to management and worker representatives, and provide tailored advisory services to strengthen management systems, workplace cooperation, sound industrial relations, and enterprise resilience. The position will support enterprises in adopting productivity improvement methodologies, practical digital solutions, occupational safety and health, environmental sustainability, and responsible business conduct to enhance workplace performance and business competitiveness. The incumbent will contribute to enterprise diagnostics, performance monitoring, documentation of good practices, and support for implementing enterprise improvement plans in accordance with Better Work methodologies and quality standards, while advancing the objectives of the ONE ILO SIRAYE Program.

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• Using Better Work’s Compliance Assessment Tool, independently conduct assessments of enterprises’ labour standards and management systems;
• Independently produce high-quality reports in English on (i) assessment findings, (ii) recommendations for improvement, (iii) enterprise improvement plans, and (iv) progress reports on implementation;
• Review the reports of other advisors as part of the Better Work peer review quality assurance system.
• Provide high-quality enterprise advisory and consultancy services to improve enterprise performance, productivity, operational efficiency, workplace cooperation, and responsible business practices. Services include coaching; facilitating labour-management committees; strengthening management systems; enterprise improvement planning; providing technical advice; supporting the adoption of practical digital tools and innovative approaches where appropriate; delivering tailored capacity-building based on identified enterprise needs; and providing technical guidance on Responsible Business Conduct (RBC), Environmental, Social, and Governance (ESG) principles, Human Rights Due Diligence (HRDD), occupational safety and health, gender equality, and climate-responsive enterprise practices, consistent with programme priorities.
• Develop, adapt, and deliver enterprise training programmes on labour compliance, workplace cooperation, supervisory skills, occupational safety and health, productivity improvement, and other enterprise development topics.

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• Collaborate with colleagues across the ONE ILO SIRAYE Programme and other ILO technical teams to promote integrated delivery of enterprise and value chain development interventions.
• Select, adapt, and contextualize Better Work products for use at the individual enterprise level based on needs;
• Manage information in Better Work’s systems, including ASTRA, STAR, and SharePoint, and contribute to the programme’s monitoring and evaluation strategy, research agenda, and knowledge management, learning, and reporting.
• Document good practices, support enterprise diagnostics, identify opportunities for innovation and continuous improvement, contribute to enterprise learning, and support the development of innovative approaches to enterprise development and sustainable industrialization.
• Contribute to the effective implementation of programme activities by promoting efficient use of programme resources, supporting enterprise participation, and contributing to timely delivery of planned outputs and results.
• Act as a technical focal point for assigned thematic areas and perform other duties as required by the Enterprise Advisor Team Leader and the Programme Manager of the ONE ILO Siraye program.
• Perform other duties as may be assigned by the direct supervisor and the Program Manager

4. Qualifications required

Education

An internationally recognized university degree in human resource management, OSH, industrial engineering, manufacturing or production engineering, business administration, international development, economics, labour relations, law, adult education, organizational development, enterprise development, or another relevant field.

Experience

At least two years of professional experience in enterprise development, social dialogue and industrial relations, labour standards compliance, productivity improvement, capacity building in the private sector, adult education, industrial or manufacturing engineering, human resource management, responsible business conduct, occupational safety and health, sustainable enterprise development, or related fields. Experience working with enterprises in the manufacturing sector, particularly in the garment, textile, leather, coffee, or horticulture value chains, would be an advantage.

Technical requirements:

• Experience in enterprise advisory services, workplace cooperation, productivity improvement, industrial relations, or labour standards compliance is highly desirable.

Languages

• Excellent command of English and a good knowledge of the language of the duty station.

Competencies

• Strong analytical and problem-solving skills, with the ability to assess enterprise performance, identify root causes, and develop practical improvement recommendations.
• Good knowledge of the Ethiopian labour-related law and regulations;
• Good group facilitation, interpersonal, and conflict resolution skills and proven experience of delivering classroom training. Experience in industrial relations and building of social dialogue between management and worker representatives at the workplace would be an advantage.
• Understanding of enterprise management systems, including human resource management, production systems, quality management, workplace organization, and continuous improvement methodologies.
• Good knowledge of Responsible Business Conduct (RBC), Environmental, Social, and Governance (ESG) principles, labour compliance, and sustainable supply chain practices. Familiarity with Human Rights Due Diligence (HRDD) would be an advantage.
• Knowledge of productivity improvement methodologies, workplace cooperation, enterprise competitiveness, and sustainable enterprise development. Familiarity with SCORE, Lean Manufacturing, Kaizen, or similar continuous improvement approaches would be an asset.

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• Ability to monitor and evaluate the effectiveness of enterprise advisory services, training programmes, and capacity-building initiatives and to contribute to programme learning and continuous improvement.
• Good understanding of gender equality, diversity and inclusion, and the ability to integrate these principles into enterprise advisory services and workplace interventions.
• Self-motivated and able to work independently in an outcomes-based work culture as well as contribute to the work of a team;
• Ability to work effectively in multidisciplinary teams and contribute to integrated programme delivery across technical areas.
• Capacity to sensitively liaise and network with a range of stakeholders, including staff, donors, international buyers, government officials, management, unions, and NGOs.
• Ability to work with word processing and computer software packages required for work and other software packages for producing information materials;