Core Banking Systems Support Engineer

Vacancy Details

Vacancy Number: DB_EX/HO/078/26
Vacancy Posting End Date: 19/06/2026

Job Summary

• Core Banking Systems Support Engineer is responsible for establishing and maintaining the integrity of work products using configuration identification, configuration control, configuration status accounting and configuration audits of the core banking application. He/she also provides support to end users on core banking system related issues, sets up new product definitions on the system, debugs software related problems using appropriate tools and maintains change control management on all approved changes made to core banking source codes.
• The role holder is also responsible for providing effective and efficient 2nd level user support with respect to the Flex cube Core Banking application, all its related interfaces and other Business Applications e.g. SWIFT, ATM/POS, Chequepoint, Channel Banking, ECX, etc.

Academic and Professional Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Information System, Software Engineering or any other equivalent field.
• Banking business knowledge is an added advantage
• Professional ICT qualification (s) in MCSE, MTA, Oracle or the equivalent is an added advantage.

Experience

• At least Six (6) years’ experience in supporting core banking applications

Functional/Technical Competencies

• Core banking modules managment: Manage, configure, and optimize various functional modules within a core banking system. Such as  deposit management, loan management, payments, customer information management, and other core financial services that are essential for banking operations.
• Core banking system integration: Planning and managing the integration of Core Banking Systems with other financial and digital systems, such as online banking, mobile banking, and payment gateways.
• Core Banking configuration: Ability to configure and customize Core Banking Systems to meet unique business needs, using built-in tools, custom code, or scripts.
• Business process alignment: Ability to align the core banking system’s capabilities with business processes such as retail banking, corporate banking, and wealth management.

Behavioral Competencies

• Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.
• Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
• Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
• Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
• Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
• Continuous Improvement: Commitment to always finding ways to do things better.
• Agility: Ability to move quickly and easily.
• Responsiveness: Ability to adapt to change and meet new demands quickly.
• Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
• Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
• Empathy: Understand and share the feelings, perspectives and experiences of customers.
• Data driven: Consistently utilizing data to drive work and make informed decisions.
• Respect: is the glue that holds teams, organizations, customers together.
• Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
• Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
• Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.

Place Of Work

• Head Office,Addis Ababa

How To Apply

In order to apply for this Job Positing, click the link below:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1951&company=dashenbank

For Any Enquiry or Support Request

• 011-5-18-03-54
• 011-5-18-03-55
• 011-5-18-09-18

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